FREQUENTLY ASKED QUESTIONS
Some of my most frequently asked questions are answered below. If you have a specific question, please get in touch. I’d love to hear from you.
Shipping & Delivery Times
Do you ship worldwide?
No. At the moment we only ship within Australia. A flat rate is provided on the checkout page before the payment is processed. Shipping for custom size and X-Large print is $85 as these are shipped with a courier.
I’ve ordered a print, when will I receive it?
Please view our shipping information page for details.
Where are you based?
I live in Byron Bay Shire (Brunswick Heads) but I’m willing to travel.
How long will it take?
Shipping time is approximately 10 – 14 days. Times may vary due to the delays being experienced with the postal / courier services. I will provide a tracking number of your shipment when it is available.
Are prices on the website in Australian dollars?
Yes. All prices are in Australian dollars and include GST.
Will I be charged sales tax?
We send all goods from Australia. You will not be charged extra sales tax if you reside within Australia (GST is included in our prices).
Do you offer Afterpay?
No. Not at the moment. PayPal is the preferred method of payment.
How it Works
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
What is your returns policy?
Purchases of photographic prints are final. We are unable to accept exchanges or refunds of prints for change of mind.
If your print has been damaged in transit please notify us within 7 days of receiving the goods by emailing firstname.lastname@example.org for assistance. Please make sure to open your package within this time.
Please keep all original packaging and the print as we may require photos or the original print to process your claim.
What size prints do you offer?
All photographic prints are available in A3 and A2. There are only a few that are also available in an L (60 x 90cm) and XL (80 x 120cm) size. Please refer to the specific details on each print for dimensions. Custom prints can be ordered, please contact me at email@example.com with dimensions.
How are your prints made?
My Fine Art Photographs are printed on Photographique rag paper at a professional digital imaging studio. All prints are made in Australia.
Are all of the images on your social media available? Or is it just what’s on the website?
If you see an image belonging to me on any of my social media channels, I am more than happy to arrange a custom print for you if the image was taken in high-resolution. Please contact me at firstname.lastname@example.org
Do you offer custom sizes?
We are happy to print your favourite artwork in a custom size for you. Please contact us at email@example.com if you would like a quote to arrange a custom order.
Do you offer to frame?
No. I am looking to offer eventually. Stay tuned for details.